Shipping policy

ORDER PROCESSING: 
Please allow us 24 hours to process your order. There might be delay in any unavoidable circumstances which might not be communicated to the customers. Expect an email within 2 days to let you know your order is on the way! 

STORE PICKUP:

Orders can be picked up in below address from Monday to Saturday, 10:00 AM to 9:00 PM. An email will be sent when your order is ready for pickup. 

Arowana Aquarium & Pets
19A, 1st Cross Street, Subramaniyapuram, 
Madurai, TamilNadu - 625 011
Ph. +91 88305 56562

LOCAL DELIVERY:

During checkout, enter your address and choose the ship option. Click the "continue to  shipping" button. Local delivery is available for addresses within 4km of our shop.  If the local delivery option does not show up during checkout, your order is not eligible for  local delivery.  Orders placed before 4:00 PM will be delivered the same day. Orders placed outside of these hours will be delivered the next day we are open.  When your order is ready for delivery, you will receive an email with real-time tracking  information.

SHIPPING:

Orders are generally dispatched within 2 days via 3rd party courier partners - Delhivery, FedEx, India Post, Professional Couriers, ST Couriers, Ship rocket's standard delivery.

Expected delivery time is

TamilNadu - 2 to 4 days (post dispatch)
Neighboring States - 3 to 5 days (post dispatch)
Other States - 3 to 8 days (post dispatch)

DOMESTIC SHIPPING RATES AND ESTIMATES:  

Shipping charges for  your order will be calculated and  displayed at checkout.  You can also make use of free shipping we offer (e.g. free shipping on special occasions, promotional offers, bulk purchase). 

INTERNATIONAL SHIPPING:  

We do not offer international shipping to the other countries

If you have any further questions, please don't hesitate to contact us at nammamalltn@gmail.com / +91 88305 56562